We ship to anywhere in the world and you can benefit from our flat shipping rates to order as many books as you want, the shipping price stays the same!
We ship our orders about twice a week and usually it takes up to a couple of days to arrive in the Netherlands. If you want it fast, just let us know and we'll do our best to get it to you asap. Packages within the EU can take from a couple of days up to 14 days. If you live outside the EU it can take a while to arrive. Sometimes up to three weeks or even more depending on where you live. Don't hesitate to contact us if you think your order is very late.
We do our very best and pack everything with great care but unfortunately it is out of our hands as soon as we drop it off at the post office, so please keep that in mind. Get in touch right away when an order arrived damaged. In that unfortunate case, make sure you keep the original packaging and all of the content because we might need pictures to file a claim at our postal service.
Please be aware that you may be subject to taxes and customs duties if you want your order delivered in a country outside of the European Union.
Please note that due to the current COVID-19 situation, there might be some delays with your delivery.
- You have 14 days to return an order after receiving it.
- If you change your mind, or the product you received is not what you expected, please contact us before returning the item.
- Unless arrangements are made with us, you cover the cost of the return.
- Please note that exceptions may apply for the return of certain custom-made products.
If you have any questions, please contact us.
Instructions for returning goods
- If you wish to make a return, send us an e-mail, or a message containing your name, address, e-mail address, the order number, and a specification of which items that the return relates to.
- Ship the items for return within 14 days of the date of the notification.
- You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
- If possible, please provide us with a tracking number for the return shipment.
- If a returned item is shipped internationally, mark it as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
- Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
- If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.